{"id":391,"date":"2025-03-10T15:59:55","date_gmt":"2025-03-10T15:59:55","guid":{"rendered":"https:\/\/altruist.com\/?page_id=391"},"modified":"2026-05-15T16:59:42","modified_gmt":"2026-05-15T16:59:42","slug":"contact","status":"publish","type":"page","link":"https:\/\/altruist.com\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"
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Support for<\/p>\n<\/div>\n\n\n\n

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Advisors<\/h1>\n\n\n

You can access our knowledge articles and how-to materials by logging into our Help Center<\/a> or contact us via the channels below:<\/p>\n<\/div>\n\n\n

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Live chat<\/h2>\n\n\n

Contact us via live chat
Monday – Friday

9am – 8pm ET<\/p>\n\n\n\n

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Log in to start<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Phone support<\/h2>\n\n\n

1-888-510-4660<\/a>

Monday – Friday

9am – 8pm ET<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n

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Support for<\/p>\n<\/div>\n\n\n\n

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Clients of advisors<\/h2>\n\n\n

You’ll find answers to frequently asked questions below. For other inquiries about using the client portal, please contact your advisor or send us an email at support@altruist.com<\/a>.<\/p>\n<\/div>\n\n\n

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Where do I send a check?<\/summary>

To send a check, please make it payable to Altruist Financial LLC and send it to:<\/p>\n\n\n

PO Box Mailing Address:
Altruist Financial LLC
PO Box 219069
Kansas City, MO 64121-9069<\/p>\n\n\n

Overnight Delivery Address:
Altruist Financial LLC
801 Pennsylvania Ave, Suite 219069
Kansas City, MO 64105-1307<\/p>\n\n\n

Please do not mail any checks to our Dallas location<\/strong>. <\/p>\n\n\n

Remember to include your Altruist 8-digit account number and the account holder’s name in the memo field. Also, specify the contribution year on your check for retirement contributions. For security and tracking, we advise using certified mail for sending your check.<\/p>\n<\/details>\n\n\n

How do I add a Bank Account?<\/summary>

To add a bank account for funding your Altruist brokerage account(s), follow these steps:<\/p>\n\n\n

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  1. Log in to your Altruist account.<\/li>\n\n\n\n
  2. Click on your initials at the top right to open a menu.<\/li>\n\n\n\n
  3. From the list, click on “Settings”.<\/li>\n\n\n\n
  4. On the Settings page, toggle to “Accounts” on the right.<\/li>\n\n\n\n
  5. Scroll down to “Funding accounts” where you can add your banking information.<\/li>\n<\/ol>\n<\/details>\n\n\n
    What should I do if I’m having trouble logging in?<\/summary>

    If you encounter issues logging in, click on the “Forgot Password?” link on the login page. You’ll receive an email with instructions to reset your password.<\/p>\n<\/details>\n\n\n

    Where do I find my documents and statements?<\/summary>
      \n
    1. Log in to your Altruist account. <\/li>\n\n\n\n
    2. Click on your initials at the top right to open a menu. <\/li>\n\n\n\n
    3. From the list, click on “Documents”. <\/li>\n\n\n\n
    4. Choose the account from the drop down list to view documents for a specific account. <\/li>\n\n\n\n
    5. You can also filter by document type (for example “statement” or “tax document”) to find what you need quickly. <\/li>\n\n\n\n
    6. Toggle over to “Invoices” if you’re looking to view or download management fee invoices from your advisor. <\/li>\n<\/ol>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

      Support for Advisors You can access our knowledge articles and how-to materials by logging into our Help Center or contact us via the channels below: Live chat Contact us via live chatMonday – Friday 
9am – 8pm ET Phone support 1-888-510-4660
 Monday – Friday 
9am – 8pm ET Support for Clients of advisors You’ll find answers …<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_custom_page_spacing":"","_custom_nav_style":"","_hide_navigation":false,"_hide_footer":false,"footnotes":""},"class_list":["post-391","page","type-page","status-publish","hentry"],"yoast_head":"\nContact - Altruist<\/title>\n<meta name=\"description\" content=\"Support resources for advisors and clients using the Altruist portal. 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