{"id":507,"date":"2023-11-20T00:10:00","date_gmt":"2023-11-20T00:10:00","guid":{"rendered":"https:\/\/altruist.com\/?p=507"},"modified":"2025-10-08T23:05:19","modified_gmt":"2025-10-08T23:05:19","slug":"how-steward-reduced-client-onboarding-time","status":"publish","type":"post","link":"https:\/\/altruist.com\/advisor-stories\/how-steward-reduced-client-onboarding-time\/","title":{"rendered":"How Steward Reduced Client Onboarding Time by 91%"},"content":{"rendered":"<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-210fd980 wp-block-columns-is-layout-flex is-stacked-on-mobile\" style=\"border-radius:0px;border-top-style:none;border-top-width:0px;padding-top:var(--wp--preset--spacing--800);margin:var(--wp--preset--spacing--1200) 0;--columns:2\" data-columns=\"2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<p class=\"wp-block-paragraph \" style=\"\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding:var(--wp--preset--spacing--600) 0\">\n<h3 class=\"wp-block-heading\" style=\"letter-spacing:-0.15rem\" id=\"e2809cone-of-my-top-priorities-is-to-bring-down-costs-for-the-families-i-serve-that-requires-spending-more-time-on-high-value-activitiese280a6-paperwork-does-not-fall-into-this-category\">&ldquo;One of my top priorities is to bring down costs for the families I serve. That requires spending more time on high-value activities&hellip; Paperwork does not fall into this category.&rdquo;<\/h3>\n\n\n<p class=\"wp-block-paragraph \" style=\"\"><\/p>\n\n\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"\">This is an unfortunate reality for the customers of these institutions, who are stuck with no choice but to accommodate tech and service models that haven&rsquo;t changed in decades. It can be hard to feel proud of the client experience you&#8217;re delivering when you have to deal with tons of paperwork, clunky integrations, and terrible customer service.&nbsp;<\/p>\n\n\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"\">To address this gap, Ami founded Steward to offer financial advisory services to first-generation high earners. She dedicated a year to building a robust waitlist of hundreds of people, crafting a 100% virtual delivery model to accommodate clients&#8217; busy family lives, and developing a highly tech-enabled process that centered around her unique selling proposition: a quantitative and integrated, client-first approach to investing, tax, and financial planning.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-210fd980 wp-block-columns-is-layout-flex is-stacked-on-mobile\" style=\"border-radius:0px;border-top-color:#000000;border-top-width:2px;padding-top:var(--wp--preset--spacing--800);margin:var(--wp--preset--spacing--1200) 0;--columns:2\" data-columns=\"2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading has-headline-4-font-size\" style=\"font-style:normal;font-weight:900\" id=\"from-altruist-and-schwab-toc2a0all-inc2a0on-altruist\">From Altruist and Schwab to&nbsp;<em>all-in<\/em>&nbsp;on Altruist<\/h2>\n\n\n<p class=\"wp-block-paragraph \" style=\"\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"letter-spacing:-1px\">Ami&#8217;s initial evaluation of custodians focused on stability, execution, services, and fees. She sought a partner that offered SIPC membership and additional insurance through Lloyd&rsquo;s of London, efficient service, commoditized (yet essential) services like low-cost funds, and competitive fees.&nbsp;<\/p>\n\n\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"letter-spacing:-1px\">These criteria narrowed her choices down to Fidelity, Schwab, and Altruist. Initially, she split her custody between Altruist and Schwab, but soon found herself gravitating solely towards Altruist.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-210fd980 wp-block-columns-is-layout-flex is-stacked-on-mobile\" style=\"border-radius:0px;border-top-color:#000000;border-top-width:2px;padding-top:var(--wp--preset--spacing--800);margin:var(--wp--preset--spacing--1200) 0;--columns:2\" data-columns=\"2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading has-headline-4-font-size\" style=\"font-style:normal;font-weight:900\" id=\"e2809cwith-schwab-i-felt-like-a-barnacle-on-a-giant-shipe2809d\">&ldquo;With Schwab, I felt like a barnacle on a giant ship&rdquo;<\/h2>\n\n\n<p class=\"wp-block-paragraph \" style=\"\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"letter-spacing:-1px\">The turning point for Ami came after conducting an in-house stopwatch survey to measure client onboarding time. This process, which included opening accounts, initiating transfers, setting up tailored asset allocations, rebalancing portfolios in a tax-sensitive manner, and establishing reporting and billing, took a staggering 12 hours with Schwab.&nbsp;<\/p>\n\n\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"letter-spacing:-1px\">The process was fraught with difficulties, especially when there were breaks in the procedure, leading to uncertainty about contact points, increased client workload, and a poor first impression&mdash;all things that are critical to avoid in initial client interactions.&nbsp;<\/p>\n\n\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"\">Conversely, the same process took merely 1 hour with Altruist &ndash; a 91% reduction on one of the most frequent and critical tasks for a fast-growing firm. If Ami onboards 50 families this year, she will have saved a collective 550 hours, approximately&nbsp;<em>one whole working month<\/em>. That time can now be allocated to significantly higher-value tasks.&nbsp;<\/p>\n\n\n<h3 class=\"wp-block-heading\" id=\"e2809ci-onboarded-a-family-the-other-night-and-you-could-hear-the-sigh-of-relief-the-whole-process-is-so-much-simpler-e2809d\">&ldquo;I onboarded a family the other night and you could hear the sigh of relief. The whole process is so much simpler.&rdquo;<\/h3>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-210fd980 wp-block-columns-is-layout-flex is-stacked-on-mobile\" style=\"border-radius:0px;border-top-color:#000000;border-top-width:2px;padding-top:var(--wp--preset--spacing--800);margin:var(--wp--preset--spacing--1200) 0;--columns:2\" data-columns=\"2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading has-headline-4-font-size\" style=\"font-style:normal;font-weight:900\" id=\"ami-continues-to-explore-new-ways-to-better-serve-her-clients\">Ami continues to explore new ways to better serve her clients<\/h2>\n\n\n<p class=\"wp-block-paragraph \" style=\"\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"letter-spacing:-1px\">She is particularly enthusiastic about Altruist&rsquo;s upcoming tax management features. By automating critical areas, she can devote more time to deepening client relationships, delivering exceptional value, and accelerating through the families still on her waitlist. This strategic focus on efficiency and client experience continues to define Steward&#8217;s success in a competitive market<\/p>\n\n\n<p class=\"wp-block-paragraph has-paragraph-1-font-size\" style=\"letter-spacing:-1px\"><\/p>\n<\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph has-paragraph-2-font-size\" style=\"letter-spacing:-1px\"><em>This testimonial was given by a current client or investor. Neither Altruist nor its affiliates paid for this testimonial, but we do earn revenue from advisors and on assets in accounts. This testimonial may not represent the experience of others and it is not a guarantee of results.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This firm went from Altruist and Schwab to &#8220;all-in&#8221; on Altruist. Here&#8217;s why.<\/p>\n","protected":false},"author":22,"featured_media":2483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_custom_page_spacing":"","_custom_nav_style":"","_hide_navigation":false,"_hide_footer":false,"_article_types":"article","footnotes":""},"categories":[80],"tags":[87],"class_list":["post-507","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advisor-stories","tag-breakaways"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Steward Reduced Client Onboarding Time by 91% - Altruist<\/title>\n<meta name=\"description\" content=\"By switching to Altruist, Steward reduced end-to-end onboarding by 11 hours. See how those time savings are transforming its business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/altruist.com\/advisor-stories\/how-steward-reduced-client-onboarding-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Steward Reduced Client Onboarding Time by 91% - Altruist\" \/>\n<meta property=\"og:description\" content=\"By switching to Altruist, Steward reduced end-to-end onboarding by 11 hours. See how those time savings are transforming its business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/altruist.com\/advisor-stories\/how-steward-reduced-client-onboarding-time\/\" \/>\n<meta property=\"og:site_name\" content=\"Altruist\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-20T00:10:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-08T23:05:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/altruist.com\/wp-content\/uploads\/2025\/05\/Blog-Cover-79.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1250\" \/>\n\t<meta property=\"og:image:height\" content=\"702\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ali Littman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@altruist\" \/>\n<meta name=\"twitter:site\" content=\"@altruist\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ali Littman\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/\"},\"author\":{\"name\":\"Ali Littman\",\"@id\":\"https:\\\/\\\/altruist.com\\\/#\\\/schema\\\/person\\\/c7fbb80ddb16e9f685e828ee545db6f5\"},\"headline\":\"How Steward Reduced Client Onboarding Time by 91%\",\"datePublished\":\"2023-11-20T00:10:00+00:00\",\"dateModified\":\"2025-10-08T23:05:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/\"},\"wordCount\":522,\"publisher\":{\"@id\":\"https:\\\/\\\/altruist.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cdn.prod.altruistnet.tech\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Blog-Cover-79.jpg\",\"keywords\":[\"Breakaways\"],\"articleSection\":[\"Advisor stories\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/\",\"url\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/\",\"name\":\"How Steward Reduced Client Onboarding Time by 91% - Altruist\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/altruist.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/altruist.com\\\/advisor-stories\\\/how-steward-reduced-client-onboarding-time\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/cdn.prod.altruistnet.tech\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Blog-Cover-79.jpg\",\"datePublished\":\"2023-11-20T00:10:00+00:00\",\"dateModified\":\"2025-10-08T23:05:19+00:00\",\"description\":\"By switching to Altruist, Steward reduced end-to-end onboarding by 11 hours. 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